Is Your Web Developer Planting Hidden Customer Experience Land Mines?

Is your web developer (or IT team) sabotaging your customer experience in ways that aren’t easily spotted? You are likely already looking carefully at the pages, forms, content, and other visible elements to ensure that nothing is amiss there. But even when everything on the surface checks out fine, there may be hidden traps that [...]

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Wine and the Spillover Effect

Would wine thought to be from California taste better than wine from North Dakota, even if it was poured from the same bottle? It’s no surprise that the answer is “yes” – in Preschool Branding we described how even young children say branded food tastes better than identical unbranded items. For wine, California is a [...]

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