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Emotional Contagion and Beyond

Toxic bosses. Debbie Downers. Our language reflects the idea that some people have a real emotional effect on their fellow workers. Now, interesting research not only confirms this idea but adds to it in several important ways:
– It’s not just a few people who infect others with their moods; everyone has a measurable impact on those around them, for better or worse.
– This effect is consistent over time.
– This effect is different than “emotional contagion,” a short term effect caused by a temporary mood. […]

By |November 2nd, 2010|

Hire Happy People!

Want your customers to have a better experience? Instead of trying to train your employees to smile, just hire happy people.

Apparently, you don’t have to be an expert in reading faces to tell the difference between a real […]

By |October 22nd, 2010|

Some Learn From Mistakes, Others Don’t

In Managing by Mistakes, I wrote about the power of learning from mistakes. Some of the most successful individuals in different fields credit relentless focus on even small mistakes with their high achievement. Researchers at Columbia University divided student subjects into two groups, “grade hungry” and “knowledge hungry” based on a short survey, reports Newsweek’s NurtureShock column, and then tested them with general knowledge questions. The researchers immediately provided feedback as to whether the subject was right or wrong, and showed the correct answer. The brain activity of the subjects was monitored using EEG caps. The differences in the way the subjects handled the feedback was striking: […]

By |December 21st, 2009|

Bad Bosses are Killers

A few weeks ago I created a new category here, “Neuromanagement,” which fits a couple of posts I’ve got simmering on the back burner. While those are geared toward the positive use of neuro-techniques in managing and hiring, there’s a breaking news story about the dangerous physiological effects of bad management. Bloomberg writer Frances Schwartzkopff reports: […]

By |November 25th, 2008|