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Bad Boys (and Girls) Behave Badly

Who cheats on their taxes? While the first answer that pops to mind might be “everyone,” about 15% of Americans admitted to doing so in an interesting study by DDB Worldwide Communications Group. (In a separate survey, 85% of Americans were found to be liars. Just kidding.) Single men made up 64% of the cheater group. What I found interesting about this study’s data was the clustering of bad behavior. Look at these stats comparing the cheaters and non-cheaters willingness to engage in other behaviors: […]

By |March 31st, 2011|

Hire Happy People!

Want your customers to have a better experience? Instead of trying to train your employees to smile, just hire happy people.

Apparently, you don’t have to be an expert in reading faces to tell the difference between a real […]

By |October 22nd, 2010|

Confidence Beats Competence

What are the ideal characteristics for a person in a sales position? Great people skills? Strong product knowledge? Add confidence to the list. Continuing a discussion started in Convince With Confidence, there’s more evidence that the average person finds a confident demeanor persuasive, even when the confidence may mask a lower level of competence. […]

By |June 22nd, 2010|