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5 Ways for Ecommerce Websites to Build Trust

[Guest article by Brandon Leibowitz]

Trust is a crucial element in influencing consumers’ purchase decisions. Experts at the Singapore Management University published an extensive study on the relationship between trust and consumers’ intent to buy. The study revealed that people […]

By |August 24th, 2016|

Is Your New Website Layout Killing Your Engagement?

Do horizontal website layouts work better? Article looks at heat map and scroll data, plus the psychology and science of web design.

By |October 13th, 2015|

Increase Your Visitor Engagement, Increase Your Profit

Your site's design can reduce visitor engagement, which will lower your conversion rate and profits. Learn how to track engagement and see examples of how to improve it.

By |April 29th, 2015|

Psychology Hacks for Social Media, More – Roger’s Picks

Your weekend reading list is ready! Just a few must-read items from around the web…

My Stuff
We know that personalization can improve response rates and conversion, but some unpublished research shows the way you personalize a communication makes a huge […]

By |November 21st, 2014|

Persuade Like a Con-Artist, Crowdlaunch Your Product, More… Roger’s Picks

Your weekend reading list for all things brain and marketing-related… […]

By |September 26th, 2014|

A Totally Bizarre Way to To Get More Phone Leads

My recent podcast interview with Brian Massey (@bmassey), aka The Conversion Scientist, had plenty of practical takeaways, but one of my favorites was Brian’s description of a test he ran to boost phone leads.

Brian’s firm was charged with trying […]

By |July 16th, 2014|

It’s Time to Forget the Fold

If you work with digital ads, you are no doubt familiar with the “fold” – the place where the user’s screen cuts off the content, and scrolling is required to view more. (It’s an anachronistic term from the newspaper days, when stories above the fold in the middle of the page were more prominent than those below.) Many advertising contracts specify “above the fold” placement on web pages, although exactly where that fold occurs depends on a variety of factors like screen resolution, browser window dimensions, etc. […]

By |June 25th, 2014|

Fighting Friction, Evil Persuasion, & More – Roger’s Picks

We’ve got some particularly good finds this week, with several great user experience-related items. Check ’em out, add your own!

If you are an engineer, friction is your enemy. That’s even more true if you are a web marketer trying […]

By |June 12th, 2014|

The Future of Web Design May Be Ugly

We’ve seen a variety of disastrous web design trends over the years. Remember splash pages? All-Flash sites? Frames? We may be on the cusp of a new trend: unstyled ugliness.
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By |February 4th, 2014|

Is Your Web Developer Planting Hidden Customer Experience Land Mines?

Is your web developer (or IT team) sabotaging your customer experience in ways that aren’t easily spotted?

You are likely already looking carefully at the pages, forms, content, and other visible elements to ensure that nothing is amiss there. But even when everything on the surface checks out fine, there may be hidden traps that your customers will encounter as they use your site. Think of them as web land mines, or CX-bombs.

Today, eliminating barriers to an awesome visitor experience is more important than ever. Your visitors have increasingly short attention spans, a low tolerance for frustration, and a plethora of alternatives. If they encounter something frustrating or confusing, they are a click or two away from your competition. And, with search traffic being driven toward sites with better engagement and greater social sharing, those quickly-departing visitors will affect future traffic as well.

Here are a few visitor experience land mines that I’ve encountered in the last month. […]

By |November 26th, 2013|