Enchantment: How Not to Suck at Business and Life

Roger Dooley
Guy Kawasaki may be the Dale Carnegie of the technology age. While Enchantment is peppered with references to PowerPoint, Facebook, and other 21st century topics, much of the wisdom is as timeless as what you'll still find in How to Win Friends and Influence People.
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Replies Can Change Customer Minds

Roger Dooley
It's axiomatic that you find out how good a business really is when it has already screwed up once; the speed and nature of the fix show the firm's true nature.…
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Selling to the Sleepy

Roger Dooley
Late-night infomercials and commercials often promote subjects like buying real-estate with no money down and other get-rich quick schemes. While these…
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Use Ratings to Improve REAL Satisfaction

Roger Dooley
It's no surprise that most of us will adjust our own expressed views to those around us. If your friends are raving about the meal you all just ate, you might…
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Change Behavior with Fun

Roger Dooley
An interesting experiment in Sweden shows that behavior can be modified by nothing more than the introduction of "fun." Adding the piano-key musical steps…
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Disney Media and Advertising Lab

Roger Dooley
Back in 2009, we reported on what seemed to be a secret neuromarketing lab in Austin operated by Disney. As much as we hear about neuro-cinema and…
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Adjective Power

Roger Dooley
Compelling, emotion-rich adjectives can give bland copy a major boost in effectiveness. (Just like the start of that sentence!) I was reminded of this while…
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Creepy Robot Babies, Plastic Receptionists

Roger Dooley
Here's more evidence that inanimate objects can spark human emotions... In Japan, testing of a robot baby called "Babyloid" has been completed and commercial…
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When Loyalty Points Beat Price Differences

Roger Dooley
Every merchant seems to have a loyalty program these days. It makes sense to reward customers for their patronage and encourage even greater frequency. But,…
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Brain Rules for Baby

Roger Dooley
Review: Brain Rules for Baby: How to Raise a Smart and Happy Child from Zero to Five Want to make your baby a genius? There's good news and bad news. The bad…
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