Digital loyalty and rewards programs bring both problems and opportunities.
A new Yale study shows that capuchin monkeys, which respond like humans in many situations, are unlike humans when it comes to preferring more expensive treats.
It’s time for our annual roundup of the top 12 posts here at Neuromarketing. The main criteria for selection is the amount of reader sharing and overall views. I find that the discerning readers here are great at identifying the most useful content, so a “crowdsourced” approach makes sense. If I missed your favorite, leave a comment! […]
Guest post by John Carvalho
In today’s fragmented marketplace, true brand loyalty seems like a hard thing for companies to acquire and harder still for companies to hang onto. Yet, it’s arguably ever more important.
Loyalty programs are a key tool for doing so. From a psychological standpoint, allowing consumers to earn and use perks lead to feelings of status, stronger brand-consumer relationships, increased word-of-mouth, and increased purchasing intentions. […]
Many of the decisions we make are guided by some kind of reward. Do I go through the McDonalds drive-thru window and get a burger and fries that will light my brain up like a Christmas tree, or do I delay eating until my planned meal-time and consume something healthy? Do I put part of my salary into my employer’s 401K retirement plan, or do I take the cash in my paycheck now? Do I buy the expensive camera at the retail store that I’m in, or perhaps save a portion of the price by shopping around at other stores or online? All of these decisions create a tension in our brains between a current reward and a future reward of (potentially) greater magnitude. While the brain tends to favor immediate gratification (see The Time Value of Bananas), new research shows that vividly imagining the future can help individuals make better, more future-oriented decisions. […]
Many of us work with websites that depend on collecting user information – lead generation sites, charity sites, etc. Often, these sites have information useful to those visitors. The knee-jerk reaction is often, “Force them to give up their info before we show them the good stuff.” If there’s a search engine optimization person helping with the site, the immediate objection will be, “You can’t put your best content behind a registration form – it won’t get indexed by Google or even linked to, and your traffic will tank!”
The good news is that there’s a strategy that will keep BOTH the SEOs and the numbers people happy. […]
After I finished my last post, Puzzling Billboards, I ran across what might be an even better example of a billboard that cleverly invokes the “aha!” phenomenon and possibly the neuromarketing reward mechanism I described in Marketing to the Infovore. While I didn’t have my camera handy as I zoomed by it, the concept of the billboard was simple enough to reproduce here: […]
In past posts like Puzzles Boost Brand Recognition and Marketing to the Infovore, I discussed how letting a viewer solve a little puzzle might provide a little reward in the brain and help the viewer remember the product or the brand. My post about Schick’s shrubbery trimmer got me thinking about puzzle marketing again, and brought to mind what would seem to be the most unlikely venue for confronting a customer with a puzzle: billboards.
The classic advice for billboard design is to keep it minimal. As drivers flash by in their cars, they don’t have time to read text, and, of course, the more text you put on the billboard the smaller the type size must be. The idea of incorporating enough of a puzzle to produce any kind of “aha!” reaction seems outlandish. But is it? Check out these billboards I spotted in Indiana recently: […]