When Consumption Isn’t Conspicuous

Marketers know that a key element in many purchases is to signal something about the buyer. A Toyota Prius, for example, says that its owner is concerned about the environment. Expensive luxury brands let the world know […]

By |August 9th, 2010|

Balancing Luxury, Tiffany Style

Luxury brands face a difficult challenge: they must be exclusive, and usually expensive, to maintain their elite status. At the same time, a brand that has extremely limited distribution may not be able to acquire or maintain the visibility in the marketplace that makes the product both recognizable and desirable. A brand that is so limited in distribution that few have heard of it fails to create aspirational buyers who dream of owning it, and doesn’t communicate to others the status of those who DO own it. According to J. N. Kapferer and V. Bastien, authors of The Luxury Strategy, one way to create a balance between exclusivity and visibility is with “access products.” […]

By |May 4th, 2010|

Does Your Product Have Enough Flaws?

The better the product, one expects, the fewer the flaws one will find. That’s why Lexus is at the top of the quality surveys, and why Yugo went out of business. That’s perfect logic, until you get […]

By |April 12th, 2010|