Roger Dooley 1113 posts 1314 comments
Friction made strategy+business's 2019 list of Best Business Books, one of just three in the management category.
It appears that United Airlines has stopped using a classic decoy pricing approach for in-flight wifi options.
Neuromarketing scoring of debate performance correlated with candidate fundraising numbers.
The economic policies of U.S. presidential candidates will have a major impact on businesses and citizens. Not all will be helpful or create growth.
In conjunction with my new book FRICTION, I'll be focusing on bad user and customer experience. You can join the fight against friction by reporting your examples of forms that fail, processes that are poorly designed, and more!