Browsing Category
Social Media
Social networks, social media, online communities, etc.
Replies Can Change Customer Minds
It's axiomatic that you find out how good a business really is when it has already screwed up once; the speed and nature of the fix show the firm's true nature. After shipping you the wrong item, do they just offer to refund your return…
It Really DOES Pay to Schmooze
One of my all-time favorite TV commercials is the classic 1990 United Airlines spot that shows a manager distributing plane tickets to the sales staff so they can visit their customers in person. This was filmed in the days before email…
The Twitter Spot in Your Brain
These days, you can't go online without bumping into someone styling himself as a social media guru, a Facebook expert, or a power user of Twitter. And, if you check their online profiles, they actually do have thousands of friends and…
Starbucks, Your Digital Neighborhood?
Starbucks has changed a lot in the last six months, at least in the digital world. First, they finally ditched their paid-only Wifi and went to a free system that requires only one-click acceptance of their terms of use. Then, a few…
Pubcon Discount & Neuromarketing Debut
Pubcon 2010, (Las Vegas, November 8-11, 2010), the biggest web publishing and web marketing conference, will for the first time feature neuromarketing as a topic. I'll be doing a solo presentation with a special emphasis on neuro web…
It Takes A Village to Clean Up Twitter
Twitter is a mess. Maybe it's just me, but in the last few weeks the vast majority of my new Twitter followers were bots or people promoting something. Perhaps that's not unexpected. After all, I'm sure an even higher percentage of…
The Million Dollar Pickle
Years ago, I attended a keynote speech whose main topic was customer service. The speaker's centerpiece was "the pickle story." To make a long story short, this guy discovered he was out of pickles just before a big Sunday cookout at…
Social Media Ads Beat TV
Visa "Trip for Life" TV Spot from VisaGoWorld on Vimeo.
Last week, neuromarketing firm Neurofocus released summary results of a study that compared the performance of the same ad when run on television and on two Internet websites,…
Go Viral, the Neuro Way
Much of the content on the web is created by users ("user generated content," or "UGC"), but only a small amount of that is actually interesting enough to generate substantial interest or "go viral." A new study by OTOInsights, a…
Scent Marketing vs. Social Media
The other day, Ad Age's CMO Strategy Section ran a column by Harald Vogt on scent marketing. Vogt may not be entirely impartial on the topic - he is the founder and chief marketer of the Scent Marketing Institute - but he makes some good…
